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Frequently asked questions

What payment options are currently available?

At the moment, the following payment options are available :

  • PayPal
  • Visa/Mastercard
  • AliPay
  • AdvCash (cryptocurrency)
Do you accept cryptocurrency?
Yes, via AdvCash.
What happens if I make a pre-payment?

After you make a prepayment using any of the above payment options, you will have these funds on your account.

You can use these funds to renew your current hosting account or to pay for other services.

Will my account auto-renew?

Your hosting account will renew automatically 12 hours prior to its due date. Make sure to have enough funds available on your account. If there are not enough funds, automatic renewal will not occur and the service will stop.

Is there a free trial period?

No, but we offer a full refund if your service is canceled within the first 7 days of opening the account.

For more information, please check our Refund and Cancellation Policy.

If I cancel hosting services, will I receive a refund?

Yes, JustVPS offers a full refund if your service is canceled within the first 7 days of opening the account provided that you have not violated the Terms and Conditions. For more information, please check our Refund and Cancellation Policy.

How do I get my discount?

To get your discount, please create an account and subscribe to our social media channels. All our new users and subscribers get promo codes:)

Will you help me transfer to JustVPS?

Yes, JustVPS offers free migration. Please create a support ticket right after you purchase our services. Provide access details from your previous hosting provider, your new service access details, and let us know what websites should we transfer.

I can't find the location I need, can you help me?
Yes, please contact support at [email protected] We take your requests into account considering adding new locations or services in existing locations.
How do I delegate my domain to JustVps?

Please change nameservers for your domain:

  • ns1.hosting.justvps.com
  • ns2.hosting.justvps.com
How long it takes to have my service activated after a payment?
Just a few minutes after the payment is submitted you will receive a service activation email with all the service information.
How do I create a free SSL certificate for my website?
cPanel is issued automatically and it renews free SSL certificates for all your domains.
Can I change my hosting plan?
Yes, but you can only increase your hosting plan.
If my hosting resources are insufficient, can you transfer my live website to VDS?
Yes, please create a support ticket. We will help you choose the tariff that suits your unique needs best and transfer your website.
How often do you run backups?
Daily
Can I change the server location?
No, but we can recreate your server in a new location. Please create a support ticket for assistance.
How long it takes to have my VDS server activated?
Your VDS server is activated immediately but it may take up to 15 minutes for your VDS server to be fully set up and delivered.
Can I install my Windows OS on the server?
No, Windows is a commercial OS and requires a license key. If you sign up for Windows VDS, the Windows license is included.
Faq
Have questions? We are just a few clicks away

You might find useful hosting articles and answers to frequently asked questions in our hosting Knowledge Base.

You can as well create a support ticket through your personal account.